General Questions
Where Is Your Store Located?
We are located at 5920 W Fullerton Ave, Chicago, IL 60639. Conveniently situated in the Belmont Cragin neighborhood, we serve the residents of the Chicago area who are searching for a reliable jewelry and watch repair shop.
What Are Your Business Hours?
Our store is open Monday through Friday, 10:00 AM to 6:00 PM, and Saturday, 10:00 AM to 5:00 PM. For the most up-to-date hours, feel free to call us at (773) 637-9999 or visit our contact page.
Jewelry & Watch Repair Questions
At Fullerton Pawners, we understand the importance of your treasured jewelry and watches to you. For 30 years and counting, our Chicago-based team has delivered high-quality, reliable repair services, restoring hundreds of sentimental and luxury items to look like new. Whether it’s a vintage watch, broken chain, or a resizing need, our skilled jewelers and watch technicians handle each piece with precision and care. Below are some common questions about our jewelry and watch repair services.
What Types of Jewelry Repairs Do You Offer?
We deliver a full range of jewelry repair services, including clasp and jump ring replacement, chain soldering, stone resetting, pearl restringing, prong repairs, ring resizing, and plating. Our team of experts carefully assesses each piece we work on to determine the most suitable method of repair. We work on heirloom-quality jewelry to everyday items, ensuring that your piece is returned to function and look its best.
How Long Does A Repair Take?
The timeline for each jewelry repair is dependent on the complexity of the issues and the type of materials involved. More simple repairs, such as clasp replacements or resizing, can often be completed within a few days. Other, more complex tasks, such as detailed soldering and stone resetting, can take longer. We provide an accurate time estimate following a thorough examination, so you’ll have a clear timeline and expectations.
Do You Offer Free Repair Estimates?
Yes, we are happy to offer complimentary repair evaluations. Simply bring in your item and one of our experienced staff members will inspect it and give you a no-nonsense estimate. There is no obligation to render services, and we’ll walk you through the entire process before you move forward with any repairs.
What Types of Watch Repairs Do You Offer?
We offer a wide range of watch repair services, including crystal and movement repair, battery replacements, and cleaning. Our staff is experienced with a comprehensive range of watch brands – from luxury timepieces to everyday styles, and everything in between. Whether your watch needs full servicing or a quick tune-up, we are well-equipped to handle any watch repair challenge.
Can You Repair All Types and Brands of Watches?
Our team of technicians is trained to service a wide range of brands, including automatic, mechanical, and quartz watches. From vintage models to modern timepieces, we use top-quality parts and tools to ensure your watch is perfectly restored to its optimal function. If your watch requires specialized parts, we’ll inform you during the evaluation process and offer alternative options if necessary.
Is There A Warranty On Your Repair Services?
We stand behind the quality of our craftsmanship and repair services. All of our repairs come with a limited warranty covering the exact service performed by our team. If you encounter any issues with your repair, we’ll make it right. Your satisfaction and peace of mind are of the utmost importance to us.
Do I Need to Make an Appointment to Get a Repair Done?
No, you don’t need to make an appointment. Walk-ins are always welcome at our Chicago location; however, appointments are preferred. Stop by during our business hours, and one of our team members will assist you. Our mission is to make the repair process as convenient and straightforward as possible for every customer.
Questions About Buying Gold at Fullerton Pawners
Whether you’re looking for a timeless gold piece or are exploring gold as an investment, our team is here to help guide you through every step of the buying process. Below are some frequently asked questions we’ve compiled for purchasing gold in-store.
Why should I buy gold at Fullerton Pawners?
At Fullerton Pawners, we offer a no-pressure environment where the value of gold is made transparent and straightforward. We base all of our prices on current gold market rates, and each piece in our collection is professionally authenticated and inspected. Our team prioritizes clarity and trust, walking you through each option to bring you confidence and real information, enabling you to make the best decision moving forward with your gold purchases.
What types of gold do you sell?
We carry a carefully curated inventory that includes gold bars, coins, estate jewelry, and specialty gold items. Our coin range includes bullion-grade investment pieces for collectors, and our gold bars are available in various sizes for those looking to invest in physical gold. For those with vintage taste, our estate jewelry collection includes unique pieces that are both valuable and wearable. Everything we sell is thoroughly evaluated for authenticity and quality before it reaches the display case.
How do you determine the price of gold?
Gold prices at Fullerton Pawners are calculated with real-time spot pricing, reflecting the current market value of gold globally. We then factor in the purity and weight of the item to determine its exact value. While a small premium is included for handling and authentication, we maintain fully transparent and fair pricing.
Is your gold guaranteed to be authentic?
Yes, of course! Every gold piece we sell has been thoroughly verified and tested for authenticity and purity. Our in-house team uses industry-standard tools and testing methods to ensure that each item meets our high standards. Additionally, we provide a Certificate of Authenticity with qualified items.
Do you offer buy-backs?
Yes, we do. If you purchase gold from us and later wish to sell it back, we offer a flexible buy-back program. As long as you return the item within a year and provide the original documentation, we’ll offer you a fair market value price based on the current day’s gold rate.
Can I store my gold at Fullerton Pawners?
While we do not offer long-term storage options, we do provide secure holding for up to 30 days after purchase. For long-term needs, we’re happy to offer recommendations to reputable local storage solutions or bank safe deposit box options that meet your security needs and preferences.
Is gold a good investment?
Many of our customers view gold as a good, long-term investment that can help balance a financial portfolio. Gold retains its value even during economic downturns and often acts as a hedge against inflation. Since its a physical asset, it offers a level of security that speculative or digital investments don’t provide.
What should I know before buying?
Before purchasing gold, it’s vital to educate yourself on the basics. Understand the difference between karat rating and be aware of the current price. Don’t be afraid to ask any questions before making any purchases of gold. At Fullerton Pawners, we’ll walk you through the ins and outs of gold and what makes sense for you as a buyer.
Can I visit without making a purchase?
Absolutely! We welcome all visitors, whether you’re ready to buy today or are simply exploring your different options. You’re encouraged to browse, ask questions, and take your time before a final decision. We believe gold should be thoughtful and exciting, and there’s no rush when you’re working with our professional team.
How do I get started?
We invite you to visit our Fullerton location during our business hours. We are open Monday through Friday from 10:00 a.m. to 6:00 p.m. and Saturdays from 10:00 a.m. to 5:00 p.m. If you’d like to speak with one of our gold specialists, please feel free to call us at (773) 637-9999 to schedule an appointment!